Job Information
Senior Application Support Specialist
Job Type: Full-Time
Job Category: Computer/IT
Minimum Education: College Degree BA/BS
Degree Title:
Minimum Experience: 5 Year
Job Status
Start Publishing: 07/24/2017
Stop Publishing: 09/20/2017

DescriptionSUMMARYProvide application support for all corporate actions related issues with a high degree of responsibility and independence. Secondary responsibilities include testing of 3rd party vendor and internal project deliverables assigned by the IT System Support manager and provide backup support for the bank’s non-corporate actions applications JOB FUNCTIONS/DUTIES AND RESPONSIBILITIESDay-to-Day support:    Provide level 1 and 2 support for the bank’s corporate actions platform.    Solid knowledge and understanding of corporate actions, Trade and SWIFT processing    Provide day-to-day support to all business units using the corporate actions system    Address and resolve all reported internal help desk issues reported by SMTBUSA and external clients.    Ability to trouble-shoot application issues and provide detailed analysis to 3rd party vendors when needed.    Responsible for communicating directly with vendors and end users concerning the status of outstanding issues    Manage deployment and release of vendor codes to test and production environments.    Secondary responsibility for non-corporate actions applications    Experience with Custody operations, trade processing    Familiarity with ITIL processing guidelines. Yearly Upgrades & Projects:    Responsible for analysis of the impact of periodic maintenance releases to core bank systems.    Develop and manage yearly system maintenance plan for managed systems    Develop and maintain testing procedures and carry out the testing for all vendor deliverables of managed systems    Works with appropriate database tools defined by the Database Group Manager.


REQUIREMENTS    Bachelor’s degree or equivalent in business or information technology.
    5-10 years experience in working with the corporate actions
    5 + years production support experience with corporate actions processing and global custody operations
    Good oral and written communications skills.
    Extensive knowledge of corporate actions processing.
    Experience with TCS Bancs and Global Plus preferred.

Prefered Skills
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