US Core ProductsThe Small Business Product Manager is a collaborative product leader with a customer-centric mindset that leads the vision, product planning, product management, go-to-market strategies and operational model for our Small Business Segment.
The Product Manager uses his/her abilities to successfully build trust, partner and achieve consensus among a wide range of business partners and instill passion for customer experience across the company.
This role requires a constant sense of urgency dictated by a rapidly evolving competitive landscape as well as a structured thinker who helps advance the design and execution of the Bank’s strategy. It is a hands-on product management position that works across the entire product lifecycle from product-market fit, customer experience design, implementation, go-to-market delivery, performance measurement, and post launch support.
In this position, you will: Lead the development disruptive innovative solutions for transactional, payment, and lending needs of the small business segment with a customer-centric mindset
Conduct analysis of business opportunities, understanding of market gaps, identify emerging segments and business trends
Drive the product development process and work in partnership with internal stakeholders across product development, sales, marketing, credit, legal, finance, compliance, operations, and executive management to translate business needs into a product strategy that ensures we maintain a highly competitive market position
Define, update, and execute the small business segment multi-year roadmap
Drive prioritized backlogs based on the consistent feedback analysis to continuously enhance the customer experience
Research and document product requirements to ensure that products meet business needs, performance objectives, and deliver an exceptional customer experience
Develop, enhance, and drive implementation of tools to track and manage product performance
Train and communicate segment features, benefits, and performance through formal presentations and bank-wide written communications
In partnership with Marketing, develop and execute marketing plans for products for the assigned segment
Implement and monitor the segment strategies through initiatives on acquisition, cross-selling, service upgrade, customer loyalty, and retention
Be a leader and subject matter expert in the small business customer segment
To be considered, you will need: A minimum of 5 years of Financial Services experience in Product Management particularly in the areas of Small Business and/or Commercial Credit Card programs
Bachelor’s degree required
Proven experience with Design Thinking/Human Centered Design product development methodologies
Proven experience with agile product management and writing user stories
Project management skills with ability to lead and engage in cross-regional and cross-functional teams
Deep understanding of small business segment financial needs
Demonstrated ability to identify opportunities, quickly understand complex operational problems, and define operational improvements in a matrixed organization
Excellent communications skills and proven ability to communicate effectively with senior management